Support
Answers to common questions about how Steadyhand works — and a direct line to our team when you need it.
GETTING STARTED
How does Steadyhand work?
Who can use Steadyhand?
Is my information secure?
CONSULT STAGE
What is the consult for?
Can I edit my consult notes after sharing?
What if we cannot agree on a consult time?
QUOTES
How do I submit a quote?
Can a client request changes to a quote?
What happens if my quote is declined?
SCOPE AGREEMENT
Who drafts the scope agreement?
Can the scope be changed after signing?
What does signing the scope mean legally?
PAYMENTS & MILESTONES
How do payments work?
What is "approve work, hold payment"?
What if there is a dispute about a milestone?
When does the tradie receive payment?
WARRANTY
How long is the warranty period?
What happens when a warranty issue is raised?
Can a warranty issue affect the tradie's Dialogue Rating?
ACCOUNT & SUBSCRIPTION
How do I connect my bank account as a tradie?
How do I cancel my subscription?
How do I connect Xero?
CONTACT STEADYHAND
Our team reviews every message and responds within one business day.
Or email us directly at support@steadyhandtrade.app